Wide use of IT in Business Field
- In business sector, Customer Service is the
department which benefits the most from the use
of IT.
- Project goals of Information Technology are:
i. Minimize cost
ii. Improve customer satisfaction
iii. Create competitive advantage
iv. Generate growth
v. Streamline supply chain
vi. Global expansion
Common Departments in an Organization
- Organizations usually operate by functional areas or departments.
- These departments relies on each other in daily operation.
- Functional areas are interdependent.
Basics of IT
- Information Technology (IT) is a field focused on the application
of technology in processing and managing information.
- Management information systems is the people, technologies and people
to solve business problems. It is similar to business functions such as
Accounting and Financing.
- Important to understand when learning IT:
i. Data, information, business intelligence
ii. IT resources
iii. IT cultures
Information
- Data is raw facts of an event. (e.g: weight, length)
- Information is data converted into meaningful and useful content.
- Business intelligence is applications and technologies used to
help decision-making efforts.
- Example of data:
- Example of data converted into information:
IT Cultures
- Information-Functional Culture
Information is used by employees as a way to influence others.
- Information-Sharing Culture
Employees across departments trust each other to use information to
improve performance.
- Information-Inquiring Culture
Employees across departments search for information to better understand
the future and align themselves with current trends and new directions.
- Information-Discovery Culture
Employees across departments are open to new insights about crisis and
radical changes and seek ways to create competitive advantages.
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