Chapter 12 - Integrating The Organization From End to End (ERP)

It serves as the organization’s backbone
in providing fundamental decision making
support. It enables people in different
business areas to communicate.
ERP system helps an organization to obtain 
operational efficiency, lower costs, improve 
supplier and customer relations, and increase
revenues and market share.

full content here: http://hazmi-bizit.blogspot.com/p/chapter-12.html